Communication Skills

Dealing with Conflict

Conflict occurs when your wants differ from those of another person. In this practical half-day workshop you will take a conflict inventory to learn your preferred style. You will look at a current conflict you are experiencing at work and discover the best way to handle this situation.

Objectives:

• Understand your natural approach to conflict
• Understand alternative approaches to dealing with conflict
• Analyze conflicts and identify the most effective approach for dealing with each conflict

Training Programs: Communication Skills